What our Customers say...
Water Damage Testimonials
The SERVPRO of Dutch Fork team is amazing! From the first contact with Cary in the office to Ms. Monica’s first assessment meeting at our home to the entire 5 person service team, everyone was friendly, professional, accommodating and amazing to work with! Before being connected to SERVPRO, we had received sub-par service from another company. I was disappointed and frustrated!
During my first assessment meeting with Ms. Monica, I shared my challenges and frustrations. She listened, allowing me to vent. She then went on to apologize for the poor service we had received from another company. Her next words blew me away, she said “you have my word that SERVPRO and I will make it right” and they did! She was true to her words. Each member of the team went over and above what was asked of them! Each day they were punctual in their arrival. Packing the contents of our first floor, moving items to the second floor and to an offsite storage facility, preparing the house for the new hardwood floor and carpeting. Then after the installation of the flooring, returning to clean our home, unpack and put everything back in its place. They did everything! They took great care with our belongings and when they were finished, it was like nothing ever happened. Thank you Ms. Monica and the entire SERVPRO team for making a bad situation better!
We had a newly installed dishwasher flood out our entire kitchen and part of the great room. I called SERVPRO of Dutch Fork in Chapin and the owner responded immediately and accompanied his crew to assess our situation. This was 10 days before Christmas. The professionals jump on our problem immediately, offered advice concerning dealing with the appliance company and store installer- a process that took almost 4 months to resolve! The office staff including Cary and Jessica were awesome and Julie who was in charge of the repairs all were responsive and supportive - kept us up to date on all facets of the process and went that extra mile to help our kitchen become functional again. Chris and his staff receive my highest rating and recommendation.
"I could not be happier about the service I received from SERVPRO! They picked up the phone in the middle of the night after a pipe burst in our new home and had someone at our door in 45 minutes. Their office staff were kind and courteous, they answered all of my questions and handled matters with my insurance company."
My fiancé and I could not be more pleased with the service we were provided from SERVPRO. Being young homeowners, this was the first time we had experienced something drastic like flooding in the home that needed restoration services. I can say with absolute certainty that going with SERVPRO for our water mitigation as well as the construction/repairs in our home made the experience drastically less stressful than it otherwise could have been. It is readily apparent that they are serious about providing top notch service to their customers in all aspects of their business, from quality of work, to customer service, to timeliness, and more. Working and communicating with Julie, Cary, and Chris could not have been easier. I would highly recommend SERVPRO of The Dutch Fork to anyone in need of restoration or repair services.
"They have done an amazing job so far with all of the help they provided for a busted water pipe on our hardwood floors. Charles has been fantastic in explaining everything step by step!! Excellent customer service on and off the job site , everyone has been excellent to deal with. Thank you for an excellent service."
I wanted to let you know that Jeannie went above and beyond her job. She really stayed on top of everything. I will be recommending your company to anyone needing your service because of Jeannie, and her crew at SERVPRO.
I needed rapid response for water intrusion into my house framing. These guys came immediately, assessed the damage, reassured me that it could be fixed, and then did it. A+
I was very impressed with the professionalism and level of customer service I received from you, the Project Manager and your team: Maurice and Jamie who were on-site daily to monitor the equipment and provide us with the necessary supplies. I am writing you this thank you because I always like to acknowledge outstanding performance... Great job! We made a lot of progress in the home from working with you and the team. I am sorry to say good-bye but thanks for all that you did...outstanding job!