What our Customers say...
I'm so happy I called SERVPRO to clean my rugs and carpets. Their office staff were wonderful, whenever I called them they were always pleasant and kind, they made me feel like a friend not another customer. When their guys came to my store they too were friendly and pleasant to talk with. They helped me understand any concerns I had and explained their process before they began. The pricing I received was great too.
I recently had a water heater malfunction and flood the crawl space of an office building and saturate some HVAC ductwork. My immediate thought was mildew and mold in a workspace. Within 45 minutes of me calling they had a crew there working and in no time had the area drained and dry. SERVPRO will always be my first call.
My insurance company recommended using SERVPRO, I had no idea who they were before they came to my home. The first people I met were the owners of the franchise, Chris and Monica, I could tell right away that they were just wonderful people. When their staff came to my house to work, I always got a call later in the day making sure everything went okay. They made a point to ask if everything was going well and if it wasn’t, they made sure that I was taken care of. I had no complaints throughout the entire process of cleaning my home, moving my belongings and making repairs to the parts of my home that were damaged by smoke. Their management and production staff were always friendly, knowledgeable and did an overall excellent job! Before they came to my house, I would get a call explaining what would be done that day and when their staff arrived, they took the time to repeat what they would be doing and what parts of my home they would be working on. I am so appreciative of them for communicating with my insurance company to get all of the necessary paperwork in order, that is not something I could have done on my own. I would recommend SERVPRO to anyone in need of damage restoration.
We had a newly installed dishwasher flood out our entire kitchen and part of the great room. I called SERVPRO of Dutch Fork in Chapin and the owner responded immediately and accompanied his crew to assess our situation. This was 10 days before Christmas. The professionals jump on our problem immediately, offered advice concerning dealing with the appliance company and store installer- a process that took almost 4 months to resolve! The office staff including Cary and Jessica were awesome and Julie who was in charge of the repairs all were responsive and supportive - kept us up to date on all facets of the process and went that extra mile to help our kitchen become functional again. Chris and his staff receive my highest rating and recommendation.
"Thank you SERVPRO for coming and working your magic at restoring and cleaning!"
"We moved to Lexington, SC just recently and discovered that our house had mold growing in the crawl space. Chris and his crew were recommended by some friends who had used them previously. I'm so glad we called them! Their office staff walked us through what would need to be done and their technicians were so kind to work around the sleeping schedule of our newborn."
"Coming home to a septic backup was the last thing we expected when returning from vacation. We're so glad our agent recommended calling SERVPRO. Our home was cleaned up in no time!"
"I could not be happier about the service I received from SERVPRO! They picked up the phone in the middle of the night after a pipe burst in our new home and had someone at our door in 45 minutes. Their office staff were kind and courteous, they answered all of my questions and handled matters with my insurance company."
Again, thank you and your staff so very much. It was a pleasure working with your company.
My fiancé and I could not be more pleased with the service we were provided from SERVPRO. Being young homeowners, this was the first time we had experienced something drastic like flooding in the home that needed restoration services. I can say with absolute certainty that going with SERVPRO for our water mitigation as well as the construction/repairs in our home made the experience drastically less stressful than it otherwise could have been. It is readily apparent that they are serious about providing top notch service to their customers in all aspects of their business, from quality of work, to customer service, to timeliness, and more. Working and communicating with Julie, Cary, and Chris could not have been easier. I would highly recommend SERVPRO of The Dutch Fork to anyone in need of restoration or repair services.
"My entire experience felt seamless during a very stressful event."
My pool house had a water leak while I was undergoing treatment so I was unable to take care of the problem like I should have. There was so much mold growing on the walls I was afraid to enter. Thankfully my insurance agent recommended you guys because I could not have been happier with the outcome. Julie was such a big help through the whole process and made choosing materials for renovations so easy.
We were extremely satisfied with SERVPRO of The Dutch Fork. After one of our rental properties caught fire our insurance agent recommended giving Chris and Monica a call. They did an outstanding job! During the fire the firefighters had to poke holes in the ceiling which opened our eyes to an asbestos problem we didn't know we had. They were able to treat that along with all of the smoke damage to the house and its contents. We loved the outcome of the painting and flooring. They worked well with our insurance company and I was so impressed with the level of service and communication provided to us.
My husband and I were so happy with the service we received from SERVPRO. Monica and Chris have an outstanding company, they did their very best to restore our home after the fire. Their team worked their tails off to get our family back in our home safely and get our belongings cleaned. Monica went above and beyond for us! I so appreciated her keeping me in the loop on everything that was going on and checking in on me and my family throughout the whole process. I would never wish a fire on anybody, it was such a stressful time in our lives but we felt like friends, not customers. I am so thankful for SERVPRO for all that they did to help us.
These folks do an awesome job. I have referred several clients to them, as well as worked with several folks who have used their services. The crews are friendly and efficient, and the work is outstanding. They work hard to get the customer what they want.
"Excellent service and quick response. Made dealing with the busted hot water heater in our daycare so much easier!!"
My family and I had a great experience with SERVPRO. We had just gotten back home from a mini vacation from the beach in January when my husband Kevin walked in our pole building and found it was flooded by water. Kevin immediately called Chris Cromer. He was at our house within a hour putting fans out to dry the water up. It took several days til everything was cleared up. I would definitely recommend SERVPRO to family and friends!
Congratulations on your 20th anniversary of service to the Dutch Fork area. It was great that SERVPRO of the Dutch Fork was there for me in my hour of great need. Thank you!
"They have done an amazing job so far with all of the help they provided for a busted water pipe on our hardwood floors. Charles has been fantastic in explaining everything step by step!! Excellent customer service on and off the job site , everyone has been excellent to deal with. Thank you for an excellent service."
"These guys have been great! So helpful and understanding in such a stressful situation when my dad's house flooded."
I highly recommend SERVPRO of The Dutch Fork. There are multiple reasons on which I give this recommendation. First, this company hires quality employees. Their workers knew what to do and how to do it correctly. Also, all employees were professional, respectful and began work on time. Second, the materials they used were of good quality. They did not try to install inferior products. Third, they built a positive working relationship with my insurance agent. Continuous coordination among all involved parties made my restoration process flow smoothly. Last, Their project manager and her staff represented their company in a positive and effective manner. All of the above-mentioned entities produced a stress free and successful endeavor. If needed, give SERVPRO of The Dutch Fork a call. You will be glad you did.
When our carpet needs cleaning, we always call SERVPRO of The Dutch Fork. We have used this location for 10+ years. They send out professional teams who know the business. They are prompt, efficient and friendly. The team always does a wonderful job of getting rid of those more difficult spots and stains. The whole house is refreshed!
Thank you SERVPRO of The Dutch Fork!
A special thank you to Cary & Charles...
Cary, you have a great phone voice, always helpful, patient and provide the BEST customer service of anyone I have ever encountere
Charles, I appreciate
I wanted to let you know that Jeannie went above and beyond her job. She really stayed on top of everything. I will be recommending your company to anyone needing your service because of Jeannie, and her crew at SERVPRO.
I needed rapid response for water intrusion into my house framing. These guys came immediately, assessed the damage, reassured me that it could be fixed, and then did it. A+
I was very impressed with the professionalism and level of customer service I received from you, the Project Manager and your team: Maurice and Jamie who were on-site daily to monitor the equipment and provide us with the necessary supplies. I am writing you this thank you because I always like to acknowledge outstanding performance... Great job! We made a lot of progress in the home from working with you and the team. I am sorry to say good-bye but thanks for all that you did...outstanding job!
I would never hesitate to refer anyone to SERVPRO of the Dutch Fork - you all went the extra mile for us! Thank you all for your professionalism and respect!
We are so glad we got someone who could handle this cleaning job. We tried several companies who would not do it. Thank you for you hard work.
I thankful everyday that Jeannie was handling my claim, with your office. She not only made this process easy to navigate she took the time to explain everything! She knows her stuff!
Great job again!!!
Chris was extremely helpful to call me when I had additional questions his staff could not answer. Very pleasant to work with
Very professional, prompt and high quality results.
Very professional and courteous! Best job I've ever gotten! Goodbye to Stanley Steamer.
The tech was professional, polite and did a wonderful job cleaning the carpet! I will definitely call SERVPRO again!