What our Customers say...

Testimonials

"In late May we experienced a huge storm which flooded a guest house on our property.  Rugs over hardwood floors, soaked.  Baseboards in the bath, soaked.  I had heard of the SERVPRO service through one of their former clients but had had no personal experience with their service.

Gave them a call and they were on-site within hours.  Pulled the rugs, vacuumed up the water and installed several dryer units.  The rugs were cleaned and dried.  The floors were tested and were above code for dampness.  They continued to be dried by the blow units for several days.  Due to their quick response; we were fortunate that the dampness readings returned to normal without further damage.  

Their professionals were very knowledgeable  and made us aware of the reason and results of each step of their process. 

As an added plus, my insurance company had a great deal of experience with their service and immediately approved my claim.

I highly recommend their service."

"We called SERVPRO of the Dutch Fork when we discovered a water leak from the master shower into a closet. The Production Manager, Mr. Chris, came within an hour’s time. He was thorough, professional, and was able to evaluate the problem and offer a solution in a timely matter. The support personnel were friendly and worked hard as they removed the damaged wall and flooring neatly, and set up the drying equipment."

"I would like to share my experience with SERVPRO. They were excellent in every step. Always on time for appointments, and cleaned up behind themselves. They were easy to work with and all of their staff did an excellent job. I was very pleased!"

"Their friendly staff arrived early and had the proper equipment on hand. The guy that came out to our house was great explained everything in detail and how things work. He insured us that we wouldn’t have to do a thing and made sure that everything was right before they pulled the equipment out the following day. They also took all the flooring up the same day and left no mess at all. Respectful and professional."

"Our basement recently flooded due to a clogged outdoor French drain. We contacted SERVPRO and they dispatched a team within an hour!!!! This was crucial in limiting the damage to our home. Chris, Christian, and Team were extremely professional, efficient, and communicated with us throughout the process. I would definitely recommend this operation!"

"Very friendly and helpful staff. Very knowledgeable about what they are doing and do minimal deconstruction to prevent anymore damage that has already been done. Very responsive to phone calls with questions or concerns about the equipment or time frame of the service."

"I couldn't be happier with the excellent service SERVPRO of The Dutch Fork provided us. Brent & Christian were wonderful to work with.They worked very hard & quickly to resolve our water problems. Jess did a fantastic job arranging our service & following up throughout & afterwards.Truly service with a smile! Anyone needing restoration services should call SERVPRO of The Dutch Fork-you'll be glad you did!"

"This past New Year's Eve, there was a sewer backup in my downstairs bathroom that flooded the entire downstairs, even out into the garage! I was horrified and went straight to my insurance agent! She called SERVPRO of Dutch Fork and they were there that very day. From the first day of cleanup until the day they finished, I was amazed at their professionalism. Floors were ripped up and some walls were cut out. It was a big deal. Through it all, Cary, Julie, Chris, Scott, Christian, Malik (and others) were kind, patient, understanding, and professional. I would even say they became our friends. We truly enjoyed their presence in all of the misfortunes so far this year. Thank you SERVPRO for giving me my life back! Being stuck inside is easier now!"

"I have been using SERVPRO for years and would never think of using anyone else for my carpet cleaning needs. They are so courteous and take the time to contact you to discuss any cleaning issues they encounter when cleaning area rugs. They never just assume, they want their customers to be aware of everything they will be doing. They are very conscientious about the quality of their work and want their customers to be happy with the end product. I appreciate that!! I will always call SERVPRO first!! They go beyond what is expected!!"

If you take a stab in the dark to find a carpet/rug cleaning business and have no idea of a good company with integrity and a good reputation, you may be feeling at a loss. Having used SERVPRO myself, I can alleviate your worry. They're a family owned franchise that has exemplary customer service, responding quickly to my request. I had a nail polish stain on my rug and received it back the very next day! The stain was gone and the rug looked brand new. Their work is efficient, they maintain a high level of professionalism and are definitely a trustworthy company.

"Thank you SERVPRO of The Dutch Fork! The deep cleaning your staff performed of my client’s commercial kitchen and serving area was outstanding! Your staff went above & beyond to move items in the cabinets and off the shelves to insure it was spotless inside and out. Your Production Manager, Chris Thornhill, is truly professional: always punctual, thorough and followed through with everything promised."

"Thank you so much for cleaning my rug and consulting with me along the way. Most companies would not take the time to do that! I've been using SERVPRO for many years and have always been happy!"

I could not have chosen a better company to handle my water damage!

The SERVPRO of Dutch Fork team is amazing! From the first contact with Cary in the office to Ms. Monica’s first assessment meeting at our home to the entire 5 person service team, everyone was friendly, professional, accommodating and amazing to work with! Before being connected to SERVPRO, we had received sub-par service from another company. I was disappointed and frustrated!  

During my first assessment meeting with Ms. Monica, I shared my challenges and frustrations. She listened, allowing me to vent. She then went on to apologize for the poor service we had received from another company. Her next words blew me away, she said “you have my word that SERVPRO and I will make it right” and they did! She was true to her words. Each member of the team went over and above what was asked of them! Each day they were punctual in their arrival. Packing the contents of our first floor, moving items to the second floor and to an offsite storage facility, preparing the house for the new hardwood floor and carpeting.  Then after the installation of the flooring, returning to clean our home, unpack and put everything back in its place. They did everything! They took great care with our belongings and when they were finished, it was like nothing ever happened. Thank you Ms. Monica and the entire SERVPRO team for making a bad situation better!

Thanks again for your fast response!

I'm so happy I called SERVPRO to clean my rugs and carpets. Their office staff were wonderful, whenever I called them they were always pleasant and kind, they made me feel like a friend not another customer. When their guys came to my store they too were friendly and pleasant to talk with. They helped me understand any concerns I had and explained their process before they began. The pricing I received was great too. 

I recently had a water heater malfunction and flood the crawl space of an office building and saturate some HVAC ductwork. My immediate thought was mildew and mold in a workspace. Within 45 minutes of me calling they had a crew there working and in no time had the area drained and dry. SERVPRO will always be my first call. 

My insurance company recommended using SERVPRO, I had no idea who they were before they came to my home. The first people I met were the owners of the franchise, Chris and Monica, I could tell right away that they were just wonderful people. When their staff came to my house to work, I always got a call later in the day making sure everything went okay. They made a point to ask if everything was going well and if it wasn’t, they made sure that I was taken care of. I had no complaints throughout the entire process of cleaning my home, moving my belongings and making repairs to the parts of my home that were damaged by smoke. Their management and production staff were always friendly, knowledgeable and did an overall excellent job! Before they came to my house, I would get a call explaining what would be done that day and when their staff arrived, they took the time to repeat what they would be doing and what parts of my home they would be working on. I am so appreciative of them for communicating with my insurance company to get all of the necessary paperwork in order, that is not something I could have done on my own. I would recommend SERVPRO to anyone in need of damage restoration.

We had a newly installed dishwasher flood out our entire kitchen and part of the great room. I called SERVPRO of Dutch Fork in Chapin and the owner responded immediately and accompanied his crew to assess our situation. This was 10 days before Christmas. The professionals jump on our problem immediately, offered advice concerning dealing with the appliance company and store installer- a process that took almost 4 months to resolve! The office staff including Cary and Jessica were awesome and Julie who was in charge of the repairs all were responsive and supportive - kept us up to date on all facets of the process and went that extra mile to help our kitchen  become functional again. Chris and his staff receive my highest rating and recommendation.

"Thank you SERVPRO for coming and working your magic at restoring and cleaning!"

"We moved to Lexington, SC just recently and discovered that our house had mold growing in the crawl space. Chris and his crew were recommended by some friends who had used them previously. I'm so glad we called them! Their office staff walked us through what would need to be done and their technicians were so kind to work around the sleeping schedule of our newborn."

"Coming home to a septic backup was the last thing we expected when returning from vacation. We're so glad our agent recommended calling SERVPRO. Our home was cleaned up in no time!"

"I could not be happier about the service I received from SERVPRO! They picked up the phone in the middle of the night after a pipe burst in our new home and had someone at our door in 45 minutes. Their office staff were kind and courteous, they answered all of my questions and handled matters with my insurance company."

Again, thank you and your staff so very much. It was a pleasure working with your company.

My fiancé and I could not be more pleased with the service we were provided from SERVPRO. Being young homeowners, this was the first time we had experienced something drastic like flooding in the home that needed restoration services. I can say with absolute certainty that going with SERVPRO for our water mitigation as well as the construction/repairs in our home made the experience drastically less stressful than it otherwise could have been. It is readily apparent that they are serious about providing top notch service to their customers in all aspects of their business, from quality of work, to customer service, to timeliness, and more. Working and communicating with Julie, Cary, and Chris could not have been easier. I would highly recommend SERVPRO of The Dutch Fork to anyone in need of restoration or repair services.

"My entire experience felt seamless during a very stressful event."

My pool house had a water leak while I was undergoing treatment so I was unable to take care of the problem like I should have. There was so much mold growing on the walls I was afraid to enter. Thankfully my insurance agent recommended you guys because I could not have been happier with the outcome. Julie was such a big help through the whole process and made choosing materials for renovations so easy. 

We were extremely satisfied with SERVPRO of The Dutch Fork. After one of our rental properties caught fire our insurance agent recommended giving Chris and Monica a call. They did an outstanding job! During the fire the firefighters had to poke holes in the ceiling which opened our eyes to an asbestos problem we didn't know we had. They were able to treat that along with all of the smoke damage to the house and its contents. We loved the outcome of the painting and flooring. They worked well with our insurance company and I was so impressed with the level of service and communication provided to us. 

My husband and I were so happy with the service we received from SERVPRO. Monica and Chris have an outstanding company, they did their very best to restore our home after the fire. Their team worked their tails off to get our family back in our home safely and get our belongings cleaned. Monica went above and beyond for us! I so appreciated her keeping me in the loop on everything that was going on and checking in on me and my family throughout the whole process. I would never wish a fire on anybody, it was such a stressful time in our lives but we felt like friends, not customers. I am so thankful for SERVPRO for all that they did to help us.

These folks do an awesome job. I have referred several clients to them, as well as worked with several folks who have used their services. The crews are friendly and efficient, and the work is outstanding. They work hard to get the customer what they want.

"Excellent service and quick response. Made dealing with the busted hot water heater in our daycare so much easier!!"

My family and I had a great experience with SERVPRO. We had just gotten back home from a mini vacation from the beach in January when my husband Kevin walked in our pole building and found it was flooded by water. Kevin immediately called Chris Cromer. He was at our house within a hour putting fans out to dry the water up. It took several days til everything was cleared up. I would definitely recommend SERVPRO to family and friends!

Congratulations on your 20th anniversary of service to the Dutch Fork area. It was great that SERVPRO of the Dutch Fork was there for me in my hour of great need. Thank you!

"They have done an amazing job so far with all of the help they provided for a busted water pipe on our hardwood floors. Charles has been fantastic in explaining everything step by step!! Excellent customer service on and off the job site , everyone has been excellent to deal with. Thank you for an excellent service." 

"These guys have been great! So helpful and understanding in such a stressful situation when my dad's house flooded."

I highly recommend SERVPRO of The Dutch Fork. There are multiple reasons on which I give this recommendation. First, this company hires quality employees. Their workers knew what to do and how to do it correctly. Also, all employees were professional, respectful and began work on time. Second, the materials they used were of good quality. They did not try to install inferior products. Third, they built a positive working relationship with my insurance agent. Continuous coordination among all involved parties made my restoration process flow smoothly. Last, Their project manager and her staff represented their company in a positive and effective manner. All of the above-mentioned entities produced a stress free and successful endeavor. If needed, give SERVPRO of The Dutch Fork a call. You will be glad you did. 

When our carpet needs cleaning, we always call SERVPRO of The Dutch Fork. We have used this location for 10+ years. They send out professional teams who know the business. They are prompt, efficient and friendly. The team always does a wonderful job of getting rid of those more difficult spots and stains. The whole house is refreshed!
Thank you SERVPRO of The Dutch Fork!

Thanks SERVPRO of Dutch Fork for doing such a great job with our mold remediation. Your employees are awesome! They were respectful and treated our home as if it was their own. 

A special thank you to Cary & Charles....SERVPRO is lucky to have you guys working for them. You are the BEST at what you do!

Cary, you have a great phone voice, always helpful, patient and provide the BEST customer service of anyone I have ever encountered in 30+ years. These days that is a rare find. 

Charles, I appreciate your doing whatever it took to get the job done. I know you worked long days and were not feeling 100% a few of those. We appreciate your thoroughness and dedication to getting our house back to normal. 

I wanted to let you know that Jeannie went above and beyond her job.  She really stayed on top of everything.  I will be recommending your company to anyone needing your service because of Jeannie, and her crew at SERVPRO.

I needed rapid response for water intrusion into my house framing. These guys came immediately, assessed the damage, reassured me that it could be fixed, and then did it. A+

I was very impressed with the professionalism and level of customer service I received from you, the Project Manager and your team: Maurice and Jamie who were on-site daily to monitor the equipment and provide us with the necessary supplies. I am writing you this thank you because I always like to acknowledge outstanding performance... Great job! We made a lot of progress in the home from working with you and the team. I am sorry to say good-bye but thanks for all that you did...outstanding job!

I would never hesitate to refer anyone to SERVPRO of the Dutch Fork - you all went the extra mile for us! Thank you all for your professionalism and respect!

We are so glad we got someone who could handle this cleaning job. We tried several companies who would not do it. Thank you for you hard work.

I thankful everyday that Jeannie was handling my claim, with your office. She not only made this process easy to navigate she took the time to explain everything! She knows her stuff!

Great job again!!!

Chris was extremely helpful to call me when I had additional questions his staff could not answer. Very pleasant to work with

Very professional, prompt and high quality results.

Very professional and courteous! Best job I've ever gotten! Goodbye to Stanley Steamer.

The tech was professional, polite and did a wonderful job cleaning the carpet! I will definitely call SERVPRO again!