There's Water in My Home, What Do I Do?
One of the most common comments we hear from our customers, after we've wrapped up the water mitigation process, is usually something along the lines of "I've never been through this, I had no idea what to do!"
They're certainly not alone! Unless you've experienced something similar before, it's likely you're unsure of the proper steps to take. At SERVPRO of The Dutch Fork we have a team of professionals available 24/7 to help walk you through the process, start to finish. We'll even handle communication with your insurance agent!
We're here for you, every step of the way. Even if that means calming you down as water pours through your ceiling at 3am (it's happened before!)
Your satisfaction is our top priority, and we strive to provide 5-star service to every person we come in contact with.
SERVPRO Storm Team Headed to Texas
The winter storm that recently hit Texas has left many without power, water and in need of emergency restoration services. Burst pipes, water heaters and leaks, have caused massive damage in the homes of residents unaccustomed to cold weather.
SERVPRO is a national franchise system which provides the opportunity for crews to travel and assist other areas. Currently, there are a number of franchises sending crews to Texas in order to help with the vast number of homeowners in need of our help.
If you or someone you know has been affected by this historic freeze, call 1-800-SERVPRO. Crews are responding as quickly as possible. Or follow this link to submit a claim:
SERVPRO is always, "Here to Help!"
Days of Rain, Carpet Cleaning Pain!
It seems like the rain hasn’t stopped over the past week, with no plans to dry out in the next few days, we know what that means…. muddy yards! If you have little ones or pets you know all too well the fear that comes from the sight or puddles forming in your yard. The carpet and flooring that you’ve spent your quarantine time deep cleaning, is now lacking its luster.
Fear not! We’ve put together a simple solution for removing those pesky mud stains, and it’s much simpler than you’d think! Don’t run to the store for a specialty product or “miracle” stain remover, everything you need is probably already in your cabinets.
You’re probably tempted to start cleaning that mud the moment you spot it, but, practice some patience and allow the spot to dry completely before you touch it. After it has dried, you’ll want to vacuum the area to remove all loose dirt. Next, you’ll want to spray the spot with a mixture of 50% water and 50% white vinegar (keep this handy as it’s a wonderful all-purpose cleaner). Using a white cloth or towel begin to blot up the 50/50 mixture you’ve sprayed on. Continue until all signs of the stain have disappeared.
We don’t recommend following the instructions given by popular blogs and DIY sources that suggest the use of mild dish soap or detergent. While they do clean effectively, if they are not thoroughly rinsed afterwards, a sticky residue is left behind. This residue, may be difficult to feel, attracts dirt particles like a magnet. The clean spot you once had will be quickly discolored.
Having trouble with a stain? Call our office, our Certified Carpet Cleaning Technicians have the tools and know-how to restore your carpets!
Water Damage Help When You Need It Most!
At SERVPRO of The Dutch Fork we know that accidents don’t typically happen at “convenient” times. Water damage seems to be the king of occurring when homeowners are least prepared – the middle of the night, when you’re away on vacation, or even when you’re packing your things to move! We stand behind our promise of 24/7 service. See water in your bathroom floor in the middle of the night? Give us a call. We can walk you through what measures you can take to best protect your home and belongings.
We understand how stressful any type of disaster can be inside your home, with 20+ years under our belts, we’re proud to say we’ve helped many people through the same situation.
No matter the hour, give us a call at 803-749-0178 – we’re always Here To Help!
Spring Storm Prep
As Spring approaches its important to remember that a transition in seasons can bring unpredictable weather patterns. We typically see a fair amount of rain in the Midlands, SC, and this year should be no different. With rain and storms comes wind and water damage. We can’t control what happens outside of our homes, but there are steps we can take to prevent potential damage.
- Clean up your yard - branches and limbs that hang over your home or other structures pose a hazard, remove dead or sickly trees that can easily fall during strong winds.
- Free up drains – gutters, downspouts, French drains, etc. Anything that allows water to drain on your property, clean them out and ensure the area around them will allow for proper function.
- Basements – many of us have them, especially our lake homes. Consider installing a sump pump, they even have models with alarms to alert you of unwanted moisture accumulating in your home.
If water damage does occur because of storms, be sure to call SERVPRO of The Dutch Fork to assist. We’ll help you make it “Like it never even happened.”
Commercial Content Coverage
Most Commercial Insurance policies provide coverage for not only the building, but the building’s contents. In the event of fire, water, or mold damage, you certainly want to retain the monetary value in both the structure and the valuables you have inside!
Take time to review your policies, their limits, and any stipulations they may include. It’s also important to keep an accurate inventory on hand of anything of value within your business. The more information you can provide, the higher the chances of you recouping potential money lost.
As always, at SERVPRO we do our best to adhere to our “Repair vs. Replace” mentality. If we can fix, restore, or simply clean your items, rather than attempt to get them replaced, we will. This saves you money, keeping your insurance claim low, valuable time.
Is Your Shop Really Clean?
First impressions are crucial, I think we can all agree, especially when it comes to your business! If a new customer walks in your store or office, what are the first things they notice? Cleanliness? Smell? Visible dirt? All these things might deter a customer from returning or even making an initial purchase, not something you’d want as a business owner.
You can certainly dust, mop or light a candle on your own – but deep cleaning requires a little more effort & know-how. Did you know that SERVPRO of The Dutch Fork offers deep cleaning services? We can clean and sanitize your floors (carpet & hard flooring), clean your duct work – which can help to eliminate odors and provide a cleaner breathing environment. Commercial kitchens? No problem! We can degrease, clean, and sanitize most any surface!
Call for a quote for your business today!
The Fire Cleanup Process
Fire restoration is one of, if not the most, intricate forms of remediation we offer. There are several stages to ensure the structure is truly left “Like it never even happened.” We do our best to explain these steps to our customers from the moment we set foot on their property. Because there are so many stages in restoring a fire damaged property, these types of jobs take a significant amount of time. We work with insurance adjusters to ensure that every item that is deemed unsalvageable will be replaced for the property owner. The items that can be salvaged will be cleaned onsite, or in our warehouses using specially formulated products that gently remove soot and smoke residue.
While cleaning, we’re also removing the affected structural materials. That includes drywall, insulation, flooring, and any other burned items. What remains will also be cleaned with our SERVPRO products and equipment designed to remove smoke particles. Once cleaned, our reconstruction division begins working their magic – we rebuild, replace and restore the property to its pre-fire glory!
Building Relationships Pays Off
Our team was recently reminded of the importance of developing relationships with customers. Spending time with them to make sure they’re informed of what we’re doing, educated on why we’re doing certain procedures and overall happy with the outcome of their project.
We received a call from a previous customer, who is now the Operations Manager at a fairly large commercial building. We performed remediation services in his personal home, but his experience with our staff left a lasting impression! When his crews discovered a water leak affecting several offices, he immediately called us. We always promise a quick response time, but calling us directly often expedites that timeframe. We were able to extract water while an insurance claim was filed and provide the insurance company with timely updates. The quick-thinking of the Operations Manager prevented further damage from occurring – saving the company time and money!
If you’re responsible for the upkeep of a business or building, give us a call and allow us to help develop an Emergency Ready Plan to keep you one step ahead!
South Carolina Emergency Managment
Winter is upon us here in South Carolina (finally…) while we’re not likely to see snowfall in numbers like our friends up north, there are still winter weather precautions we should take! Ice, sleet and hail are the biggest concerns we have during winter weather months. These create driving hazards, safety hazards and can make getting the things we need quite difficult.
Preparing for winter weather starts with making yourself aware of changes and weather events to come. The South Carolina Emergency Management Division has created an app downloadable from the Apple App Store as well as Google Play Store. The SC Emergency Manager app and Severe Winter Weather Guide is designed for users to build their own emergency plans, keep tack of supplies and to stay connected to loved ones. The app also allows users to view open emergency shelters in the event one is needed. This app provides a long list of features designed specifically for the needs of South Carolina residents during all types of emergencies, a great asset to add to your app library!