Building Relationships Pays Off

1/11/2021 (Permalink)

Our team was recently reminded of the importance of developing relationships with customers. Spending time with them to make sure they’re informed of what we’re doing, educated on why we’re doing certain procedures and overall happy with the outcome of their project.

We received a call from a previous customer, who is now the Operations Manager at a fairly large commercial building. We performed remediation services in his personal home, but his experience with our staff left a lasting impression! When his crews discovered a water leak affecting several offices, he immediately called us. We always promise a quick response time, but calling us directly often expedites that timeframe. We were able to extract water while an insurance claim was filed and provide the insurance company with timely updates. The quick-thinking of the Operations Manager prevented further damage from occurring – saving the company time and money!

If you’re responsible for the upkeep of a business or building, give us a call and allow us to help develop an Emergency Ready Plan to keep you one step ahead!