Faster to ANY Disaster, Guaranteed!

7/10/2019 (Permalink)

Wouldn't it be nice if everything that broke or became damaged in your home or office did so at a convenient time? While not happening at all would be even better, let's be realistic.

Murphy's Law states "whatever can go wrong, will go wrong" we feel that it's necessary to add "after-hours" to the end based on our experience with water and fire damage. Luckily SERVPRO of The Dutch Fork operates 24 hours a day, 7 days a week, even holidays!

Reaction time is crucial in our line of work. If a customer has water standing in their home, even a small amount, it needs to be addressed immediately. The longer water sits on surfaces, the more damage it does. SERVPRO of The Dutch Fork upholds a 1-4-8 promise:

• Contact the homeowner/customer within 1 hour of notification of a loss
• Onsite within 4 hours of notification to begin mitigation process
• A written and verbal estimate of the scope of work will be provided within 8 hours of notification 

If you need our services outside of normal business hours we're available by phone. Our after-hours line is answered by a human being, no phone trees or robots here! They'll ask you a series of questions to give our technicians a better idea of what they'll need to bring when responding to your loss. In order to best help you it's important to know the answers to the following:

• Full name of the homeowners or person responsible for the property
• Street address of the property
• The source of the damage
• Year the structure was built
• Insurance coverage information
  • If you've filed a claim already please have that number available
• Is electricity on in the structure

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of The Dutch Fork has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

SERVPRO of The Dutch Fork specializes in cleanup and restoration, our staff are IICRC Certified and proficient in the use of our equipment and products. It is always best to call a professional when it comes to water and fire damage, attempting to mitigate on your own can cause more damage and become more costly. We're here for you 24/7!